CTBC Bank Sucks Customer Reviews and Feedback

From Everything.Sucks

CTBC Bank (Chinese: 中國信託商業銀行; pinyin: Zhōngguó Xìntuō Shāngyè Yínháng) is amongst the largest privately owned banks in Taiwan.

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I certify that this review is based on my own experiece and is my opinion of this person or business. I have not been offered any incentive or payment to write this review.

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Treasury support (Former Employee) says

"This company is awful and some of the people working there are mean and their English is very bad which makes it hard to understand. The manager was very contradictory and the training there is very poor. They have a very high turnover which is not surprising the way they run business. Cons: They have a high turn over be ready to work like a slave"

Treasury support (Former Employee) says

"This company is awful and some of the people working there are mean and their English is very bad which makes hard to understand. The manager was very contradictory and the training there is very poor. They have a very high turnover Cons: They have a high turn over be ready to work like a slave"

LOAN SERVICING SPECIALIST (Current Employee) says

"Boarding mortgage loans, print loan documents, verify all conditions are satisfy before sending out wire, set up Portfolio, Cons: none"

Treasury Analyst (Former Employee) says

"The company lacks direction with the parent bank, CTBC Taiwan, involved with day-to-day affairs, that only cause additional confusion. Cons: Lacks upward mobility, Poor Compensation, Promises made during interview and not delivered, Demeaning managers in the Treasury Department and CFO Office, Fabricated reasons to suppress compensation, Not a meritocracy, Does not recognize talent"

Treasury Analyst (Former Employee) says

"The company lacks direction with the parent bank, CTBC Taiwan, involved with day-to-day affairs, that only cause additional confusion. Cons: Lacks upward mobility, Poor Compensation, Promised made during interview and not delivered, Demeaning managers in the Treasury Department and CFO Office, Fabricated reasons to suppress compensation, Not a meritocracy, Does not recognize talent"

LOAN SERVICING SPECIALIST (Current Employee) says

"It is not a good place to work for only if you know someone that will protect you it's very badly handled and no teamwork whensoever when you get over loaded with work you will be on your own and no one will help but if you have questions they are very rude management will just walk away. People constantly leave this place it's just a stepping stone until you get something better"

IT management (Former Employee) says

"Asian bank that discriminates. Incompetent Management and operations overall. Terrible governance and audit oversight. Prepare to be thrown under the bus when federal auditors show up on site."

Teller (Current Employee) says

"the branch I am working at is full of excellent colleagues, they are helpful and friendly. but there is lack of communication between management and workers, and everything is out of data, includes hardware, software, training , policies and procedures. Cons: except the one mention at pros"

Officer (Former Employee) says

"This bank needs structure, All executive management in every department think they're better than one another. With the slogan of We are family?? They should change it to We are puppets. First thing you need to know is that CTBC Bank USA has no control over their approvals for anything. Everything has to be sent to CTBC Taiwan, before any decision is made. Day to day task is tolerable, but if your job title invokes something else then what it is, pay me more or hire more employees for support. My department SVP & manager was always fighting for support!! But it seems like all the executive's upstairs could think of is to fill their pockets with bigger bonuses then supporting the front lines. System is old, and company is not willing to upgrade at all. It takes money to make money!!! (UPGRADE PLEASE IT'S 2020) Every department works closely with each other, so watch what you say cause you're going to spread drama like COVID-19."

Vice President, Portfolio Manager (Current Employee) says

"limited career advancement"

Clerk (Former Employee) says

"Pro: Friendly working environment and colleagues."

Vice President & CRE Portfolio Officer (Current Employee) says

"Handle existing commercial real estate clients; and underwrite new loans for prospective commercial loan customer. Followup for all financial reporting requirements Cons: Insufficient vacation time for position"

IT Supervisor (Former Employee) says

"I think the best way to describe working in this company is best worded by a co-worker. "This is a "toxic" environment "....... Cons: HR culture"

HR Generalist (Former Employee) says

"My time at CTBC bank was very short lived so I cannot say much about the job other than I loved my co workers and the benefits were great. Most of my day was spent in meetings with management dealing with employee relation matters and updates."

Loan Services Clerk (Former Employee) says

"A good place to start your career. The collegues there are all very friendly. You will have lots of opportunities as the company is private and small."

Senior Associate (Assistant Manager) says

"Good bank in Taiwan but branch is not able to compete with its H.O. in term of management. No further comment on this bank."

Financial Relationship Officer (Former Employee) says

"You would essentially do what any banker would do. Open accounts, find investments, help businesses, and etc. Your main clientele would be Chinese customers from overseas. Cons: When I was there, I helped everyone as much as possible as well as doing my portion of work. As a banker, I have my own duties, at the branch I was at, unfortunately I was there helping operations. But one thing I have a big issue on is, Policy and Procedures for this bank makes me doubt this corporate."

ARM (Current Employee) says

"u can get off the work in CTBC on time, they also have Overtime claim."

Financial Analyst II (Former Employee) says

"CTBC provides good training and creates competition. People there are pretty competitive and smart. It is fun to work with energetic coworkers. However, it could be pretty stressful too."

Sales Associate (Former Employee) says

"It enhance my communication skills, and how to handle the costumer in the right way. And the company trained us how to become professional, in comes of time. and for being punctual. Cons: 8 hours"

Former Employee - Analyst says

"I worked at CTBC Bank full-time for more than 3 years Cons: - Experienced senior and executive management (50+ years combined); however, lack skill sets to execute a unified vision—decisions are solely made by Parent Bank in Taiwan - Subtle discrimination against non-Asians; will only favor Chinese (or Taiwanese) and moments of insensitive comments made by executive staff—poor corporate culture. - Good number of legacy staff, with experience. But unwillingly to pivot with current business trends—lack of up to date software and resources. - Conflict of Interest with internal staff; executive management and their spouses work in different departments in different locations."

Former Employee - Anonymous Employee says

"I worked at CTBC Bank full-time for less than a year Cons: Many east coast branch senior managers are with the company throughout their career life; they are un-professional, outdated, and close-minded. Too many to say; it’s a very dysfunctional company after all. Products are not competitive."

Former Employee - Operation/Compliance/Lending says

"I worked at CTBC Bank full-time for more than a year Cons: If I can give this company a ZERO star, I would. I been working for the operation/ compliance/lending team /intern/ fulltime- over a year.There is no learning experiences and you are limited to what you can do at the company. Manager promise you in the beginning on all the good things you will learn but in the end, he/she will just turn his words around. There is never a consistency in the company. rules will change in a minute. The compliance department have people that don’t even care what you do. You can even sit there the whole day if you want. HR is the worst in the company. Below average pay and doesn’t not care on your performance and the amount of work you put into the company."

Former Employee - Anonymous Employee says

"I worked at CTBC Bank full-time for more than a year Cons: The post dated Nov 30, 2017 titled “Dysfunctional” is spot on. On top of that, the company lacks direction with the parent bank, CTBC Taiwan, involved with day-to-day affairs, that only cause additional confusion. If you are seeking employment , avoid the Finance department at all cost, specifically Treasury. The CFO 2016-2018 are extremely difficult to work for. Meeting them during them interview might seem like they will provide a professional working environment, but it will be a completely 180 situation when work starts. The CFO lacks ethics and it trickles down to the Treasury department."

Current Employee - Anonymous Employee says

"I have been working at CTBC Bank full-time for more than a year Cons: too many to count: but the turnover ratio is extremely high, employees get ahead by brown nosing, not by merit; lots of finger pointing and blaming each other when there's any issue. If you have worked at any other companies previously, you would know right away this is a very dysfunctional company."

Former Employee - Anonymous Employee says

"I worked at CTBC Bank full-time Cons: no work life balance , audit has to much say in everything"

Current Employee - Human Resources Generalist says

"I have been working at CTBC Bank full-time for less than a year Cons: th pay, the hours, the expectations they want"

Former Employee - says

"I worked at CTBC Bank full-time for more than 3 years Cons: Not all Managers are definitely not properly trained by HR in proper treatment of employees. HR does not manage employees (or train them properly in harassment, fair treatment or employees) correctly thus there are definitely a lot of unethical issues being swept under the rug. HR will selectively pick out employees and some managers reign free. There is s lot of personal relationships between employees that cause a lot of politics in terms of getting work done with various people across departments. The work mentality at this company is Work is your life. There is often a sense that taking time off should only be for Family reasons only and or emergencies only. Noticed non-exempt level positions being labeled as exempt positions is really wrong and messed up. Compensation is definitely not at the standard US standards at all. If anything they are using the lowest amount as mid range. There is little to no recognition of employees who have stayed long-term with the company. Stressful work environment. No 401k matching. Full time is not a 40 hour work week here, it's actually less than that, so nonexempt employees should consider that in terms of yearly salary here."

Former Employee - Manager says

"I worked at CTBC Bank full-time for more than a year Cons: The high staff turnover rate pretty much tells it all. (For job-seekers, surely, the SG branch will offer high package given the bad rep) The bank is like an old school. They treat you like kids/students with way too many unreasonable and rigid rules/ policy to follow that are no longer the era/ practical, otherwise, you will be the subject of disciplinary actions. Tough luck if you are on the bottom of the chain, you will always be blamed/ be the scapegoat of your bosses' faults/ incompetencies. There is never a discussion, but an instruction top-down; you will need to execute it no matter how idiotic the instruction is. 'Your boss is always right', that's how it works in this branch. No questions ask. They do not accept logical explanation, neither listen to the staffs. Else, again, they will send you to HR to discipline you. Their motto is 'We are Family', but you will never feel part of the family if you are not Taiwanese. NATO. The place is very hierarchical, CEO will only engage his one down, and so on so forth. No open communication at all. There is no secret in the bank (not even client secrecy), everybody anybody will know it eventually somehow, even unrelated department (ie. HR/Finance). Head of departments (front office especially) are (almost all) incompetent. Expert in talking, pushing blames to their staff and delegating, not leading by example at all. HRGA (Human Resource) Head behaves like the 'Queen' - always meddle with other departments business unwelcomely, yet keep pushing aways work even if it relates to HR/Admin. Even to the point of threatening / forcing staff to leave. Pretty much, HR rules the bank. No fair appraisal, it is not based on merit, but favorism (i.e. how much you have suck up). No career progression, no staff grooming."

Current Employee - Assistant Manager says

"I have been working at CTBC Bank full-time Cons: poor management of the company"